94% of Tickets. Handled. Without You.
Customers get instant answers. Your team stops drowning in tickets. Reeve's AI support agent learns your products, your policies, and your brand voice — and handles the work that's been eating your team alive.
94%
Tickets auto-resolved
<2 min
Average first response time
24/7
Support that never sleeps
0
Extra headcount required
Sound familiar?
Every Ticket Needs a Human
Order status, refund requests, password resets, shipping questions — you're answering the same 20 questions over and over. Your team is support, when they should be building.
Slow Responses Hurt Revenue
A customer who waits 24 hours for a support reply is 3× more likely to churn or leave a negative review. Slow support isn't just a cost — it's lost revenue.
Scaling Support Means Scaling Headcount
As you grow, ticket volume grows. Most teams think the answer is more staff. But support reps are expensive, need training, have turnover, and don't work 24 hours a day.
Knowledge Is Siloed in People's Heads
Your best support rep knows everything about your products, policies, and edge cases. When they leave, that knowledge walks out the door. There's no system — just people.
AI Support That Knows Your Business Like a Pro
Instant Multi-Channel Response
Reeve handles support across email, live chat, and SMS. Customers get answers in seconds, not hours — regardless of time zone or day of week.
Learns from Your History
Feed Reeve your existing support history, FAQs, and product docs. It learns your patterns, your policies, and your product specifics — then uses that knowledge on every ticket.
Automated Resolution for Common Tickets
Order status lookups, return initiations, subscription changes, billing questions — Reeve handles these end-to-end by connecting to your Shopify, Stripe, or CRM data.
Smart Escalation to Humans
Reeve knows what it can handle and what it can't. Complex issues, upset customers, and nuanced cases get routed to a human immediately — with full context already attached.
Support Analytics and Trends
See what's driving volume, which topics repeat most, how resolution rates change over time. Reeve turns your ticket queue into product and operations intelligence.
Speaks in Your Brand Voice
Reeve matches your tone — whether that's professional, warm, or playful. Customers feel like they're talking to someone who genuinely knows and represents your brand.
“Our team was spending six hours a day on support. After Reeve, it's under an hour. The 6% it can't handle are genuinely complex — everything else is done automatically and correctly.”
Taylor S.
Head of Customer Success · Shopify brand, 1,200 orders/week
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