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Help centerHelp — Trust & safety

FAQ, trust & safety

Handing a business to a team of agents is a big leap of trust. Here's exactly what they can and can't do, the guardrails that keep them in bounds, and how your data and billing work.

What your agents can do

  • Plan and run marketing campaigns, and write and design the creative
  • Answer your inbox — email and SMS — and follow up with leads and customers
  • Draft and manage content across the company site and channels
  • Keep your integrations wired up and healthy
  • Track progress against your goal and re-plan each cycle

What they can't do

The guardrails aren't a setting you turn on — they're how the system is built.

  • Spend money, email customers, or publish public changes without clearing the guardrails (and, where it matters, your approval)
  • Take actions outside the catalog of things Reeve is built to do — off-catalog requests are refused, not improvised
  • Invent your numbers — goal totals and metrics are computed server-side from real events, not estimated by the model
  • Move you toward ownership or bill you in ways that differ from what's on the pricing page

Human in the loop

Every consequential action routes through an approval queue before it happens. You approve it, edit it first, or reject it — and the agents take that signal into their next cycle. You choose how much runs unattended; nothing that spends money or reaches a customer bypasses that choice.

Common questions

How much control do I actually have?

As much as you want. Anything consequential waits in the approval queue for you to approve, edit, or reject before it ships. You decide which kinds of actions can run on their own and which always need your sign-off, and you can tighten or loosen that at any time.

What stops an agent from going rogue?

A few things, by design. Agents can only take actions from a fixed catalog — anything off-catalog is refused rather than improvised. Money, customer messages, and public changes pass guardrails and, where it matters, your approval. And the numbers that drive their decisions (your goal totals and metrics) are computed server-side from real events, so an agent can't fabricate progress.

What does “operated by AI” really mean here?

The agents do the day-to-day work — planning, writing, sending, monitoring — on a daily cycle. You're the operator: you set the goal, steer direction, and approve the important calls. It's a company run by a team you direct, not an autopilot you hand the keys to and walk away from.

How is my data handled?

Your company's data is yours. It powers your agents and your cockpit, and you can export it any time you're active on the company. See the privacy policy for the full detail on how data is stored and used.

Can I get a refund?

Reach out to support@meetreeve.com and we'll sort it out. Billing is the plain monthly base on the pricing page — no surprise charges, and you can cancel from your account.

What happens if I stop paying?

Cancelling before you vest takes the company idle, with a grace window to come back and pick up where you left off. Let that window lapse and the company resets to template and recirculates. The full lifecycle is in how ownership works.

Where to go next

See how approvals work in the cockpit & your C-suite, and how billing and ownership work in how ownership works.

Still need a hand?

Ask your Concierge right inside the cockpit, or email support@meetreeve.com and a human will get back to you.